ITIL® 4 Specialist: Create, Deliver and Support
Deviare
OSL
3904
This ITIL 4 Specialist course teaches candidates to integrate different value streams and activities to create, deliver, and support IT-enabled services and products. By the end of this ITIL 4 certification, candidates will understand the main service management activities in the ITIL framework and get certified in ITIL 4 CDS.
Key Features
- Exam fee included
- One simulation exam
- 20 PDUs for self-paced learning
Skills Covered
- Service design
- Software development
- Software management
- Deployment management
- Release management
- Service validation and testing
- Change enablement
- Ensuring stakeholder satisfaction
- Service desk
- Incident management
- Problem management
- Knowledge management
- Service level management
- Monitoring and event management
Eligibility
IT service managers pursuing the ITIL Managing Professional (MP) designation or who operate IT-enabled services would benefit from this course. The ITIL Specialist certification is best suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.
Pre-requisites
To be eligible for this ITIL Specialist training, applicants should have:- Passed the ITIL 4 Foundation examination
- Attended an accredited training course for this module
