This ITIL 4 Drive Stakeholder value course covers all forms of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key CX, UX, and journey mapping concepts.

Key Features

• Exam fee included
• One simulation exam
• 20 PDUs for self-paced learning

Skills Covered

• Multi Supplier management
• Relationship management
• CX and UX design
• Customer journey mapping
• Communication
• SLA design

Eligibility

This ITIL 4 Specialist: Drive Stakeholder Value certification course is aimed at IT service managers pursuing the ITIL Managing Professional (MP) designation. This certification program is also well suited for professionals continuing their journey in IT service management, ITSM practitioners who are responsible for managing and integrating stakeholders and focusing on the customer journey and experience, and professionals who are responsible for fostering relationships with partners and suppliers.

Pre-requisites

To be eligible for this certification, applicants should have: 

• Passed the ITIL 4 Foundation examination  
• Attended an accredited training course for this module