Category

ITIL® Intermediate OSA

Accredited by APMG and TUV, this course will prepare you for your ITIL® Intermediate OSA certification for Operational Support and Analysis. Key Features 10.5 hours of self-paced learning 9 end-of-chapter quizzes 2 sample test papers Exam fee included 15 PDUs offered   Skills Covered CSI principles CSI processes CSI methods...
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$799.00

Deviare

OSL

1734

Accredited by APMG and TUV, this course will prepare you for your ITIL® Intermediate OSA certification for Operational Support and Analysis.

Key Features
  • 10.5 hours of self-paced learning
  • 9 end-of-chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 15 PDUs offered

 

Skills Covered

  • CSI principles
  • CSI processes
  • CSI methods
  • CSI techniques
  • CSI best practices
  • Critical Success Factors
  • Challenges and risks

 

Eligibility

The main target group for this qualification includes, but is not restricted to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.

Pre-requisites

The ITIL Intermediate exam is governed by APMG, EXIN, and CSME. Before taking the exam,  professionals must complete 21 hours of professional training from an accredited training provider like Simplilearn and be ITIL Foundation certified.

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