Learn the best practices for service strategy design and transition in this ITIL Intermediate Service Offerings (SO) certification course.

• 5 hours of high-quality e-learning content
• 9 chapter-end quizzes
• 3 lean management simulation exams
• Downloadable e-book
• Course completion certificate

Skills Covered

• Service Operation purpose
• Key components of ITIL library
• Service Operation processes
• Service Operation activities
• Service desk
• Critical Success Factors
• Challenges and risks

Eligibility

The target group for the ITIL Intermediate SO Certificate includes, but is not limited to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers and supervisory staff, team leaders, service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.

Pre-requisites

To be eligible for taking the ITIL Intermediate SO examination, the candidate must undertake at least 21 contact hours (hours of instruction, excluding breaks, with an accredited training organization or accredited e-learning solution) for this syllabus, as part of a formal, approved training course. Basic IT literacy and approximately two years of IT experience are highly desirable. Applicants should hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications). Candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination (specifically Chapter 2: Service Management as a Practice).