Category

ITIL® Intermediate SOA

Learn the best practices for continually improving services in this ITIL Intermediate Service Offerings and Agreements (SOA) certification course. Key Features 10 end-of-chapter quizzes 2 sample test papers Exam fee included 19 PDUs offered   Skills Covered SOA practices Five stages of ITIL Developing ITIL services Implementing ITIL services Improving...
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$799.00

Deviare

OSL

1716

Learn the best practices for continually improving services in this ITIL Intermediate Service Offerings and Agreements (SOA) certification course.

Key Features

  • 10 end-of-chapter quizzes
  • 2 sample test papers
  • Exam fee included
  • 19 PDUs offered

 

Skills Covered

  • SOA practices
  • Five stages of ITIL
  • Developing ITIL services
  • Implementing ITIL services
  • Improving ITIL

 

Eligibility

This ITIL SOA training course is suitable for IT managers, IT finance managers, capacity managers, service level managers, business continuity managers, service portfolio managers, supplier relationship managers, and individuals requiring in-depth knowledge of the ITIL Service Offerings and Agreements process.

 

Pre-requisites

To be eligible for the ITIL Intermediate Module – Service Offerings and Agreements qualification, you must have a minimum of 30 hours of instruction with an accredited training organization. Also, it is highly recommended that you have two to four years of experience in the field of IT service management. You should spend some time reviewing the syllabus of the ITIL Service Strategy (SS) and ITIL Service Design (SD) publications to prepare for the exam, paying special attention to Chapter 2: Service Management as a Practice.

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