ITIL® Intermediate SS
Learn the best practices for organizing and implementing service strategy in this ITIL Intermediate Service Strategy (SS) certification course.
- 12 hours of self-paced learning
- 10 end-of-chapter quizzes
- 2 sample test papers
- Exam fee included
- 19 PDUs offered
- Service strategy principles
- Service strategy technologies
- Service strategy processes
- Service strategy implementation
- ITIL service strategies for customers
- Critical Success Factors
- Challenges and risks
ITIL Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles, and supporting activities within the ITIL Service Strategy. This certification is best suited for Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers, team leaders, service designers, IT architects, planners, consultants, audit managers, security managers, ITSM trainers.
Pre-requisitesFor the ITIL Intermediate Service Strategy certification, a candidate must have a minimum of 21 hours of instruction with an accredited training organization or an accredited e-learning solution and an ITIL Foundation Certificate in IT Service Management. Basic IT proficiency and two years of IT experience are highly desirable.