ITIL® Intermediate ST
Learn the best practices for building, testing and implementing products and services in this ITIL Intermediate Service Transaction (ST) certification course.
- 9.5 hours of self-paced learning
- 6 end-of-chapter quizzes
- 2 sample test papers
- Exam fee included
- 15 PDUs offered
- Service transition principles
- Effective personnel management
- Service transition processes
- Plan and manage the transition
- Service transition organization
- Implement service transition
- Critical Success Factors
- Challenges and risks
Professionals in areas such as configuration management or change management are best suited for this ITIL Intermediate Service Transition course. This qualification is often sought by Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It can also be taken by ITSM (IT service management) trainers, IT professionals associated with a service transition environment, ITIL Foundation certified individuals wanting to advance to higher levels in ITIL, and individuals requiring in-depth knowledge of the ITIL Service Transition phase as part of the ITIL Service Lifecycle.
Pre-requisitesThe Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Transition qualification, applicants must attend at least 21 hours of instruction with an accredited training organization or an accredited e-learning solution and have an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. You should also spend time reviewing the syllabus and the ITIL Service Transition publication to prepare for the exam.