This ITIL 4 Foundation Certification course covers all key concepts and processes of the newest ITIL framework to help you become ITIL 4 certified. Gain an in-depth understanding of the ITIL 4 framework, core concepts and terminologies of the ITIL service lifecycle and improve your IT-enabled enterprise.

ITIL Training Key Features

• 19 PDUs for self-paced learning
• 22 PDUs for online classroom flexi pass offered
• 30 chapter-end quizzes and 2 industry case studies
• Two simulation exams
• Exam voucher included

Skills Covered

• ITIL key concepts
• ITIL central principles
• ITIL process models
• Service level management
• Customer experience improvements
• ITSM efficiency
• 15 ITIL best practices



Eligibility

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.
 
Pre-requisites
 
No prerequisite is required to take the ITIL 4 Foundation Certification exam.