ITIL® Intermediate OSA
Deviare
OSL
1734
Accredited by APMG and TUV, this course will prepare you for your ITIL® Intermediate OSA certification for Operational Support and Analysis.
Key Features- 10.5 hours of self-paced learning
- 9 end-of-chapter quizzes
- 2 sample test papers
- Exam fee included
- 15 PDUs offered
Skills Covered
- CSI principles
- CSI processes
- CSI methods
- CSI techniques
- CSI best practices
- Critical Success Factors
- Challenges and risks
Eligibility
The main target group for this qualification includes, but is not restricted to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.
Pre-requisites
The ITIL Intermediate exam is governed by APMG, EXIN, and CSME. Before taking the exam, professionals must complete 21 hours of professional training from an accredited training provider like Simplilearn and be ITIL Foundation certified.
