ITIL Intermediate SD certification training helps to gain expertise in IT Service Design covering policies & documentation, accredited by APMG & CSME.

Key Features

• 12.5 hours of self-paced learning
• 8 end-of-chapter quizzes
• 2 sample test papers
• Exam fee included
• 22 PDUs offered

Skills Covered

• Service Design principles
• Service Design technology
• Service Design processes
• Service Design implementation
• Organizing Service Design
• Critical Success Factors
• Challenges and risks

Eligibility

ITIL Intermediate SD certification is beneficial for professionals like Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers. It is also well suited for ITSM trainers, ITIL Foundation certified individuals and professionals who require an in-depth understanding of the ITIL Service Design stage.

Pre-requisites

The ITIL Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, candidates need to have a minimum of 21 hours of instruction with an accredited training organization and an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. Candidates should spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.