ITIL® Intermediate SS
Learn the best practices for organizing and implementing service strategy in this ITIL Intermediate Service Strategy (SS) certification course. Key Features 12 hours of self-paced learning 10 end-of-chapter quizzes 2 sample test papers Exam fee included 19 PDUs offered Skills Covered Service strategy principles Service strategy technologies Service...
Deviare
OSL
1733
Learn the best practices for organizing and implementing service strategy in this ITIL Intermediate Service Strategy (SS) certification course.
Key Features
- 12 hours of self-paced learning
- 10 end-of-chapter quizzes
- 2 sample test papers
- Exam fee included
- 19 PDUs offered
Skills Covered
- Service strategy principles
- Service strategy technologies
- Service strategy processes
- Service strategy implementation
- ITIL service strategies for customers
- Critical Success Factors
- Challenges and risks
Eligibility
ITIL Intermediate SS certification is an essential requirement for professionals who need to master management-level concepts, core principles, and supporting activities within the ITIL Service Strategy. This certification is best suited for Chief Information Officers (CIOs), Chief Technology Officers (CTOs), IT managers, team leaders, service designers, IT architects, planners, consultants, audit managers, security managers, ITSM trainers.
Pre-requisites
For the ITIL Intermediate Service Strategy certification, a candidate must have a minimum of 21 hours of instruction with an accredited training organization or an accredited e-learning solution and an ITIL Foundation Certificate in IT Service Management. Basic IT proficiency and two years of IT experience are highly desirable.
