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Skills You Will Acquire
Service design
Software development
Software management
Deployment management
Release management
Service validation and testing
Change enablement
Ensuring stakeholder satisfaction
Service desk
Incident management
Problem management
Knowledge management
Service level management
and Monitoring and event management.

Courses You Can Pair With

ITIL® 4 Managing Professional Transition Module Training
ITIL® 4 Managing Professional Transition Module Training
The ITIL® certification transition module provides a...
Advanced
4.5
ITIL® Managing Professional (MP)
Learn More
R7,700.00
Python Certification Training - 110026
Python Certification Training - 110026
This Python Training course covers the fundamentals of...
Beginner
4.2
TOGAF® 9 Combined level 1 and level 2 training course
TOGAF® 9 Combined level 1 and level 2 training course
Deviare’s TOGAF® 9 Combined level 1 and level 2 training is...
Advanced
4.6
TOGAF® 9 Certified
Learn More
R11,500.00
Jobs You Can Do

IT Service Manager

IT Service Managers oversee the design and delivery of IT services that align with business needs. They implement ITIL® practices to manage risk, improve customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.

IT Service Manager

IT Service Managers are the maestros of service delivery, ensuring that IT services are crafted, delivered, and supported efficiently. They apply their deep knowledge of ITIL® practices to streamline services that align with business needs. These professionals are pivotal in managing end-to-end service delivery, often overseeing a mix of project management, service design, and customer liaison.

Customer Relationship Manager

Customer Relationship Managers are the linchpins in maintaining and enhancing business relationships. They utilize their expertise from the course to ensure that stakeholder needs are met and value is co-created. Their role is vital for nurturing long-term customer relationships and steering customer engagement strategies.

Digital Transformation Specialist

Digital Transformation Specialists are the visionaries of rapid IT change. They leverage insights from the course to drive high-velocity IT practices, enabling organizations to thrive in digital environments. Their role is crucial for businesses looking to innovate and adapt quickly to technological advancements.

IT Service Manager 

An IT Service Manager leverages their comprehensive understanding of IT service management and continual improvement practices to enhance the quality of IT-related services. They play a critical role in organizations, often responsible for aligning IT services with business needs. This role requires a blend of technical knowledge and practical skills such as strategic planning, risk management, and communication.

Testimonials

Lindelani-01
Lindelani Mabena​
Angular Software Developer at RAIN​

I learned to apply critical and logical thinking to solve software problems using various tools and to identify the most suitable tool for each scenario. Additionally, I developed effective communication and collaboration skills, which are essential for optimal performance in a work environment.

Thakgalo-01
Thakgalo Phaahla​
Java Intern at Hosi Technologies​

I learned how to conduct myself in interviews and work with people. I gained insights into the IT industry and, as an aspiring software engineer, I want to develop my skills to comfortably work with new technologies. I aim to find a position where I can grow and take on new challenges.

Tshililo1
Tshililo Mashau​
IT Project Manager at Whoosh Innovations​

I have learned great time management, communication, team coordination, and report writing at Deviare.

This invaluable experience drives me to seek a challenging environment where I can continuously improve and showcase my Project Management skills.

Be first to know about new opportunities!

We offer fully sponsored programmes to eligible candidates. Master Cybersecurity, Software Development, and more. Hands-on projects, 24/7 support, and access from anywhere.

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