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Skills You Will Acquire
ITIL key concepts
ITIL central principles
ITIL process models
Service level management
Customer experience improvements
ITSM efficiency
and 15 ITIL best practices.

Courses You Can Pair With

ITIL® 4 Specialist: High Velocity IT
ITIL® 4 Specialist: High Velocity IT
This ITIL 4 Specialist: HVIT course will help you become...
Advanced
4.8
Learn More
R7,700.00
ITIL® 4 Specialist: Create, Deliver, and Support
ITIL® 4 Specialist: Create, Deliver, and Support
This course teaches you how to integrate different value...
Intermediate
4.8
ITIL® Specialist
Learn More
R7,700.00
ITIL® 4 Strategist: Direct, Plan, and Improve
ITIL® 4 Strategist: Direct, Plan, and Improve
You will learn how to use practical, strategic methods to...
Intermediate 
4.8
ITIL® 4 Strategist: Direct, Plan, and Improve 
Learn More
R7,700.00
Jobs You Can Do

IT Service Manager

IT Service Managers oversee the design and delivery of IT services that align with business needs. They implement ITIL® practices to manage risk, improve customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.

IT Service Manager

IT Service Managers are the maestros of service delivery, ensuring that IT services are crafted, delivered, and supported efficiently. They apply their deep knowledge of ITIL® practices to streamline services that align with business needs. These professionals are pivotal in managing end-to-end service delivery, often overseeing a mix of project management, service design, and customer liaison.

Customer Relationship Manager

Customer Relationship Managers are the linchpins in maintaining and enhancing business relationships. They utilize their expertise from the course to ensure that stakeholder needs are met and value is co-created. Their role is vital for nurturing long-term customer relationships and steering customer engagement strategies.

Digital Transformation Specialist

Digital Transformation Specialists are the visionaries of rapid IT change. They leverage insights from the course to drive high-velocity IT practices, enabling organizations to thrive in digital environments. Their role is crucial for businesses looking to innovate and adapt quickly to technological advancements.

IT Service Manager 

An IT Service Manager leverages their comprehensive understanding of IT service management and continual improvement practices to enhance the quality of IT-related services. They play a critical role in organizations, often responsible for aligning IT services with business needs. This role requires a blend of technical knowledge and practical skills such as strategic planning, risk management, and communication.

Testimonials

Lindelani-01
Lindelani Mabena​
Angular Software Developer at RAIN​

I learned to apply critical and logical thinking to solve software problems using various tools and to identify the most suitable tool for each scenario. Additionally, I developed effective communication and collaboration skills, which are essential for optimal performance in a work environment.

Thakgalo-01
Thakgalo Phaahla​
Java Intern at Hosi Technologies​

I learned how to conduct myself in interviews and work with people. I gained insights into the IT industry and, as an aspiring software engineer, I want to develop my skills to comfortably work with new technologies. I aim to find a position where I can grow and take on new challenges.

Tshililo1
Tshililo Mashau​
IT Project Manager at Whoosh Innovations​

I have learned great time management, communication, team coordination, and report writing at Deviare.

This invaluable experience drives me to seek a challenging environment where I can continuously improve and showcase my Project Management skills.

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Bandile Siphelele Tshangela
Data Engineering

I wanted to take a moment to express my deepest gratitude for the invaluable experience and guidance I have received through this journey. 

Your mentorship and support have been truly instrumental in my growth, and I am truly thankful for your time and effort given to me to achieve my dreams.

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Kamvalethu Dzedze
Data Science Engineer

Each day brought new challenges, learning opportunities, and moments of growth.

Excited to carry forward the skills and experiences gained as I embark on the next chapter of my data science career. Thank you for other invaluable mentorship and support!

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Esihle Khohliso
Data Science

It has been a great journey, I gained valuable skills that will help me excel in my career, experience with the company has prepared me for the challenges of the future.

This certificate is a testament to my dedication and commitment to skill development and is an asset to me.

Be first to know about new opportunities!

We offer fully sponsored programmes to eligible candidates. Master Cybersecurity, Software Development, and more. Hands-on projects, 24/7 support, and access from anywhere.

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